• Coronavirus was found first time in humans hence it is called a novel coronavirus.
• The virus was found in December 2019 in China for the first time hence it is called as Covid- 19.

• Touch to infected material like the table, railing and then same fingers/hand touching to face, nose and / or mouth.
• Droplet infection during coughing sneezing.
• Airborne

There is no definite proof of any weather change on virus.

When a person gets Covid infection without known contact with Covid patient, then it is called as community spread.

Wearing a mask. Avoid contact with any other person other than family. Avoid travel. Avoid gathering or function. Frequent washing of hands with soap and water. Use sanitizer while you are out of the home.

It safe to take other medicine along with Covid treatment except for Ibufruen, ACE inhibitors.

Wash vegetables with water properly. Keep grocery or other articles brought from market for 48 Hrs in a separate dry place before handling. Virus will not survive for more than 48 hrs. in dry space.

It is safe to donate blood if you are Covid negative.

Additional to this, the use of masks and safe distancing is also necessary as a preventive method.

The general public can use any type of mask. It must cover the nose and mouth. For Health care workers N95/N99 mask is required.

Quarantine yourself immediately and continue quarantine till you get the negative report. Test yourself after 4-5 days.

With relaxation in lockdown, children can play with masks and maintaining a safe distance.

You can travel following government guidelines issued from time to time.

Yes, it is safe.

Stuffy nose, pain in throat, cough, fever, breathlessness, loss of taste and smell are the common symptoms.

When patient has difficulty in breathing or oxygen saturation drop below 94%, then he needs hospital admission.

Yes, it is safe.

Both tests detect the virus but RT- PCR is more sensitive.

It shows that you have got immunity against Covid virus.

Yes, at least for 4-6 months.

The answer is not yet clear. Due to high demand and scarcity of supply only antibody-negative patients will be vaccinated.

Old age, COPD, DM, Heart disease, Cancer patients or patients on steroids, chemotherapy.

Old age, COPD, DM, Heart disease, Cancer patients or patients on steroid, chemotherapy

Yes

Yes

NO

If you have all the above co-morbidities, then there are high chances of getting the infection.

Avoid

Avoid

Yes

Sterilize items like mobile, watch etc. by keeping in UV light bags and dispose items like cloth, bedsheets etc. Use a glove mask while handling these materials.

Use your own toilet paper, cover toilet seat with toilet paper. Wash your hands thoroughly with soap and water.

Swimming pool can spread the virus. Sea, lakes river will not spread as it is diluted.

Unlikely

NO

Yes

Overall mortality rate in India is 1.45%. but it is increased 10 times when you have co-morbidities.

There is no proven therapy for prevention of Covid except the vaccine.

NO. Various vaccines has different efficacy. Most of vaccines have an efficacy ranging from 65-95%.

Yes. Myalgia, fatigue fever and headache etc. can occur in few patients.

Most of our consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have senior consultants of repute visiting us with prior appointments. We have doctors in the positions of medical and surgical registrars, junior and senior registrars, and junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.

Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.

We provide food for the patient from the hospital kitchen. Attendants need to make their own arrangements or eat in the cafeteria.

Children below 12 years are not allowed to visit the patient.

The OPD timings of the hospital are from 9.00 am to 4.00 pm from Monday to Friday and from 9.00 am to 12.30 pm on Saturdays. All OPDs are closed on sundays and specific public holidays. Patients coming for OPD consultation have to report to the registration counter of the hospital. On their first ever visit their details are registered in the hospital software. They are issued a MR card bearing a unique MR number which will establish their unambiguous identity in the hospital database.

On all subsequent visits patients need to bring this MR card so that all records of that patient would be entered and linked against that MR number and can be retrieved at any time in future for reference.

After payment of appropriate charges the registration clerk will issue an OPD paper of the appropriate OPD (General surgery, General Medicine etc.), based on the complaints/symptoms narrated by the patient. The patient has to report to the appropriate OPD and will be further guided by the staff members in that OPD.

The charges referred above include only consultation fees and do not include cost of tests, medicines or procedures performed and these will be charged extra. In superspecialty wing, appointment is given by the concerned consultant and the patients is registered accordingly.

If certain tests or procedures are advised by the doctor for OPD patients, the patient is required to make the relevant payment at the billing counter and report to the department where the test or the procedure is to be performed. Further guidance would given to the patient by the staff members at the department.

The medicines prescribed by doctors can be purchased from the medical store located on the ground floor of the hospital building by making the requisite payment. The prescription of the doctor must be presented to the pharmacists in the medical store for purchasing the medicines. No medicines will be provided without a valid prescription.

The patient has to visit the hospital for follow up on the specified day as advised by the doctor. He is required to report to the OPD of the unit under which he is receiving treatment. No additional charges will have to be paid if the follow up visit is within 14 days of the first visit. Beyond 14 days the patient will be directed by the OPD staff to the billing counter for payment of appropriate charges. The patient should bring all his previous case papers and reports for follow up visits. If however the patient comes even within 14 days to a different OPD for a different ailment he will be considered as a new OPD patient and will be billed as mentioned above.

In Super specialty, follow-up visits are also charged.

K. J. Somaiya Hospital is a multispecialty tertiary care hospital and houses the complete range of medical and surgical specialties under one roof. It offers treatment to patients on OPD and IPD basis and ICU based treatment to critically ill patients. These medical services are assisted by a state of the art blood bank and efficient diagnostic facilities. For the convenience of patients the hospital also houses a medical store, a cafeteria and an ATM centre.

When a patient visits the OPD or casualty department and if the doctor feels the need to admit the patient, the doctor will write appropriate instructions for the registration staff on the OPD or casualty case paper. The patient (or relatives) should then report to the registration counter for carrying out the admission procedure including choosing the room category and payment of necessary deposit. On completion of all the admission formalities, the patient will be guided to the respective ward / room. Patients who are advised elective surgical procedures requiring prior admission should report to the registration counter at the date and time as advised by the doctor and complete the admission formalities as mentioned above.

If the ward room is retained while the patient is shifted to the ICU the room charges will have to be borne in addition to the ICU charge.

Most consultants working in the hospital are full-time employees and hence are available on all working days during OPD hours. Senior consultants of repute in various specialties are also attached as visiting doctors and are available for consultations on specified days and times. There are doctors in the positions of junior and senior residents offering 24 hours medical care in areas such as Casualty, Wards, Intensive Care Units and post-operative recovery areas. Any complaints beyond working hours of consultants are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

If certain tests or surgical or other procedures are advised by the doctor the patient is required to make the relevant payment at the billing counter. Further instructions and assistance will be provided to the patient by the hospital staff.

In the general hospital, the medicines prescribed by doctors can be purchased from the medical store located on the ground floor of the hospital building by making the requisite payment. The prescription of the doctor must be presented to the staff working in the medical store for purchasing the medicines.

In superspecialty the medicines are provided at the bedside to the patients.

Food for the patient is provided by the hospital kitchen. The hospital recommends that patients are not given any food from outside.

In superspecialty, there is an additional charge for food.

The hospital does have an ambulance service information about which can be obtained from the security officers on duty at the hospital entrance.

Once the treating doctor advises that the patient can be discharged from the hospital the discharge procedure can be completed by the patient/relatives with the help of the sister in-charge of the ward in which the patient is admitted.The patient is required to clear all payment dues if any and return the visitor and attendant passes at the time of discharge. On discharge a discharge summary and all investigation reports are handed over to the patient.

After discharge the patient has to follow up with the same unit (under which the patient was admitted) in the OPD on specified days.Appropriate instructions in this regard will be give to the patient by the hospital staff during discharge.

Day care surgery is a procedure where the patient is admitted in the morning and after the surgery the patient is discharged by evening.

70% of your total estimate has to be deposited as OT clearance.

In Superspecialty most of the tums the preference of patients is considered and provisions are made. If the required category is not availabl we try to accommodate them in the beds available.

Yes, but cancellation charges are applied.

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.

Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the admission. In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.

All the medicines and consumables are provided by the hospital pharmacy only.

Your summary report or discharge card will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.

Yes, telephone connections are provided in all the wards and rooms to facilitate communication.

Payment can be made in cash (upto Rs. 2 lakhs but should provide PANCARD NUMBER), by demand draft, by internet banking and by credit and debit cards. The billing and registration counters are open for 24hrs on all days including sundays and holidays.

The following documents are required for a refund:

• i. Final bill (original)
• ii. Receipts of all payments
• iii. Check-out slip

Billing is done on a 24-hour basis.

Medical Insurance and cashless medical insurance facilities are available in Superspecialty wing